Novoflow - The next-generation AI call center for the healthcare industry
Hey everyone 👋
We’re Georges and Mathieu — co-founders of Novoflow.
TL;DR
Novoflow’s multilingual voice agent answers every inbound & outbound call, schedules directly inside any EHR (Epic, Athena, Medent—even 1990s HL7 feeds), and slashes no-shows. Clinics can reclaim up to $50k/month on average in missed revenue without hiring another receptionist.
❌ The Problem
The old reception model is breaking. Outsourced call centers, dead-end IVRs, and half-integrated schedulers still miss 42% of patient calls. Each unbooked physician hour stacks into a $50,000 monthly loss in revenue per average independent clinic. Medical practices are stuck because decade-old and proprietary EHRs can’t accept real-time integrations from next-gen solutions.
🏥 Our Solution
Full-stack AI receptionist
1. 24 / 7 voice AI greets patients in 25+ languages, verifies insurance, and classifies intent in real-time.
2. Universal EHR plumbing writes, reschedules, or cancels appointments natively inside any system.
3. One-hour go-live: point our SIP trunk at the clinic’s number—no new phones, no code.
4. Dashboard & KPIs: abandonment, call-to-appointment conversion, provider utilization, no-show rate.
Early adopters project a 10% jump in provider utilization and a 22% lift in call-to-appointment conversion—with happier patients to match.
🙏 Our Ask
- Know an independent clinic, multi-specialty group, or surgery center bleeding revenue to missed calls?
- Have friends or family running front-desk operations that need multilingual coverage?
- Want to beta-test features like outbound recall automation or balance-due collection?
👉 Intro us! We’re only onboarding 3 more clinics this month.
[mathieu@novoflow.io](mailto:mathieu@novoflow.io) | [georges@novoflow.io](mailto:georges@novoflow.io)
Why We’re Building This
We spent two years as French & Spanish medical interpreters. Receptionists called us after hours because patients couldn’t communicate, and clinics lost money while care was delayed. We realized voice AI + universal EHR integration could fix the bottleneck for the 100k+ clinics still trapped by legacy software.
👬 The Team
- Georges – CMU engineer and in the voice AI agent space for 5+ years.
- Mathieu – Emory University Scholar, ex-medical interpreter, been in the healthcare space for 2+ years
We fly on-site, launch the same week, and target $40k+ monthly savings per clinic.
Thanks for reading — tear apart our approach, ask tough questions, or just say hi!